International Shipping Policy
At Zancova.biz, we are proud to serve customers not only across India but also around the world. Our goal is to ensure that every international order reaches you safely, quickly, and transparently — wherever you are.
Please read the following policy carefully to understand our international shipping process, costs, timelines, and customs regulations.
1. Global Coverage
We currently offer international shipping to major regions, including:
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North America (United States, Canada)
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Europe (UK, Germany, France, Italy, Spain, Netherlands, etc.)
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Asia-Pacific (Singapore, UAE, Australia, Malaysia, Japan, etc.)
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Other Regions: Selected countries worldwide based on courier availability
If your country or region isn’t listed at checkout, please contact us at zancova.biz@gmail.com to confirm serviceability.
2. Trusted International Logistics Partners
To ensure safe and timely delivery, we partner with reputed global carriers such as DHL Express, FedEx, UPS, Aramex, and India Post EMS.
The courier for your shipment is selected automatically based on speed, reliability, and destination.
All international shipments include tracking numbers, allowing you to monitor your parcel’s journey in real time.
3. Order Processing & Handling Time
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Orders are processed and dispatched within 2–4 business days after payment confirmation.
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Orders placed on weekends or national holidays will be processed on the next working day.
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You’ll receive an email and/or SMS with tracking details once your parcel is shipped.
4. Estimated Delivery Timelines
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Asia / Middle East: 5–10 business days
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Europe: 7–12 business days
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North America: 10–15 business days
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Australia & New Zealand: 10–14 business days
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Rest of the World: 12–20 business days
Note: These are average transit estimates and can vary depending on customs clearance, destination city, and courier network conditions.
5. International Shipping Charges
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Shipping rates are calculated at checkout based on weight, destination country, and courier service chosen.
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In some regions, free international shipping may be available above a certain order value (displayed at checkout).
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You’ll see the final shipping cost before confirming your purchase — there are no hidden fees.
6. Customs Duties, Taxes & Import Regulations
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All international orders are shipped on a DDU (Delivery Duties Unpaid) basis unless specified otherwise.
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This means customs duties, import taxes, VAT, and any local fees applicable in the destination country are the responsibility of the receiver.
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These charges are determined by your country’s customs department and are beyond our control.
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We will provide a commercial invoice and packing list with accurate product values and HS codes to facilitate smooth customs clearance.
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Please ensure you provide correct KYC documents (such as passport, ID, or tax number) if requested by customs authorities.
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Refusal to pay import duties may result in the parcel being returned or destroyed — in such cases, refunds will be processed as per our international return policy, excluding shipping and handling fees.
7. Tracking & Updates
All international orders come with end-to-end tracking.
You can track your parcel using:
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The courier’s official tracking portal (DHL, FedEx, etc.)
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The “Track Order” section on our website using your order number
Regular email and SMS updates will also be sent throughout the shipping process.
8. Packaging & Safety
Every Zancova order is packed using tamper-proof and export-grade materials to ensure safe transit during long international journeys.
Fragile or high-value items receive extra protection and may require signature confirmation upon delivery.
9. Delays & Exceptions
While we do our best to ensure timely delivery, delays may occur due to:
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Customs clearance procedures
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Local holidays or strikes
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Extreme weather or natural disasters
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Global shipping disruptions (pandemic, geo-political restrictions, etc.)
In such cases, our support team will stay in contact and assist you with updates until delivery.
10. Cancellations, Returns & Refunds for International Orders
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Orders can be cancelled before dispatch by contacting zancova.biz@gmail.com
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Once shipped, cancellations are not possible.
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If the parcel is refused or returned due to unpaid duties or an incorrect address, shipping and customs fees are non-refundable.
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Returns for defective or damaged products are accepted as per our International Returns Policy, subject to verification.
The following are the delivery rates available with estimated delivery time:
| INTERNATIONAL RATE LIST (Indian Rupees) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| As per zone-list attached | |||||||||||
| SAMPLE | Zone A | Zone B | Zone C | Zone D | Zone E | Zone F | Zone G | Zone H | Zone I | Zone J | Zone K |
| Ist 500 gm | 856 | 794 | 964 | 897 | 843 | 951 | 951 | 1000 | 1100 | 1100 | 1200 |
| Addl.500 gm | 346 | 277 | 300 | 303 | 300 | 289 | 316 | 400 | 500 | 500 | 284 |
| 6Kg & above | 550 | 533 | 462 | 608 | 500 | 494 | 538 | 581 | 684 | 670 | 597 |
| 11Kg & above | 460 | 377 | 442 | 423 | 400 | 419 | 423 | 468 | 598 | 650 | 481 |
| 16Kg & above | 426 | 364 | 400 | 416 | 400 | 419 | 423 | 442 | 579 | 598 | 354 |
| 21Kg & above | 407 | 351 | 442 | 143 | 371 | 393 | 416 | 494 | 572 | 598 | 434 |
| 26Kg & above | 400 | 345 | 436 | 407 | 358 | 393 | 416 | 494 | 559 | 598 | 426 |
| 31Kg & above | 393 | 332 | 436 | 403 | 351 | 360 | 416 | 494 | 546 | 598 | 413 |
| 41Kg & above | 386 | 397 | 436 | 400 | 345 | 360 | 390 | 488 | 533 | 598 | 407 |
| 51Kg & above | 373 | 390 | 436 | 397 | 358 | 332 | 390 | 514 | 533 | 598 | 400 |
| 61Kg & above | 373 | 384 | 429 | 384 | 358 | 332 | 384 | 488 | 514 | 598 | 400 |
| 71Kg & above | 241 | 384 | 462 | 350 | 546 | 312 | 442 | 306 | 400 | 845 | 371 |
| 100Kg & above | 234 | 377 | 455 | 300 | 533 | 303 | 436 | 299 | 371 | 732 | 364 |
| 300Kg & above | 228 | 377 | 455 | 286 | 520 | 293 | 429 | 293 | 358 | 806 | 364 |
| INTERNATIONAL ZONE LIST | ||||||
|---|---|---|---|---|---|---|
| Zone | ||||||
| Zone A | UAE | |||||
| Zone B | Bangladesh | Bhutan | Nepal | Pakistan | Sri lanka | Maldives |
| Zone C | Egypt Saudi Arabia |
Iraq Singapore |
Jordan Syria |
Lebanon Thailand |
Palestine Authority Yemen |
Philippines Singapore |
| Zone E | Brunei Malaysia |
Cambodia Mangolia |
East Timor South Korea |
Indonesia Taiwan |
Laos Vietnam |
Macau |
| Zone F | Belgium Italy Switzerland |
Denmark Liechtenstein UK |
France Luxembourg Vatican city |
Germany Netherland |
Faeroe Islands San Marino |
Greenland Spain |
| Zone I | Andorra Finland Israel Portugal |
Australia Gibraltar Malta Puerto Rico |
Austria Greece Monaco Romania |
Bulgaria Hungary Norway Sweden |
Czech republic Iceland New zealand Turkey |
Cyprus Ireland Poland |
| Zone J | Afghanistan Antigua Barbados Bolivia Burundi Colombia Djibouti Estonia Gambia Guam Honduras Latvia Madagasagar Mauritius Namibia Palau Reunion island Senegal St. eustatius Swaziland Turks & Caicos Venezuela |
Albania Argentina Barbuda Bonaire Cameroon Congo Dominica Ethiopia Georgia Guatemala Ivory coast Lesotho Malawi Micronesia New Caledonia Panama Rwanda Seychelles St. Lucia Tanzania Uganda Zambia |
Algeria Armenia Belarus Botswana Cape verde Cook island Ecuador Fiji Ghana Guinea Jamaica Liberia Mali Moldova Nicaragua Paraguay Saba Slovenia St. Martin Togo Ukraine Zimbabwe |
Angola Aruba Belize Brazil Chad Costa rica El salvador French guinea Grenada Guyana Kazakhstan Libya Martinique Montserrat Niger Peru Saipan South africa St. Vincent Tonga Uruguay Wallis & Futuna |
American samoa Azerbaijan Benin Bosnia-herzegovina Cayman islands Croatia Dem rep of congo Dominican republic Equatorial guinea French polynesia Kyrgyzstan Lithuania Marshall islands Mozambique Netherlands antilles Papua new guinea Serbia & Montenegro Slovak republic St. Kitts & Nevis Trinidad & Tobaco Virgin Islands (GB) Virgin Islands (US) |
Anguilla Bahamas Bermuda Burkina faso Chile Curacao Eritrea Gabon Guadeloupe Haiti Kenya Macedonia Mauritania Morocco Nigeria Russia Samoa St. Barthelemy Suriname Tunisia Vanuatu Uzbekistan |
| Zone K | Bahrain | Kuwait | Oman | Qatar |
PAYMENT OPTIONS
We accept Visa, MasterCard, American Express, JCB, Discover and PayPal payments.
CURRENCY CONVERSIONS
All prices listed on our site are in Indian Rupees and in US dollar, and charged. Your credit card company determines the exact exchange rate that you will be charged.For your information, exchange rates of all foreign currencies displayed on our site are obtained from www.xe.com.
Customer Support
For any queries related to international shipping, customs documentation, or delivery status, you can reach our team at:
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Email: zancova.biz@gmail.com
- Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
Last updated on: October 2025
Zancova.biz – Delivering Happiness Worldwide.