International Shipping

International Shipping Policy

At Zancova.biz, we are proud to serve customers not only across India but also around the world. Our goal is to ensure that every international order reaches you safely, quickly, and transparently — wherever you are.

Please read the following policy carefully to understand our international shipping process, costs, timelines, and customs regulations.

1. Global Coverage

We currently offer international shipping to major regions, including:

  • North America (United States, Canada)

  • Europe (UK, Germany, France, Italy, Spain, Netherlands, etc.)

  • Asia-Pacific (Singapore, UAE, Australia, Malaysia, Japan, etc.)

  • Other Regions: Selected countries worldwide based on courier availability

If your country or region isn’t listed at checkout, please contact us at zancova.biz@gmail.com to confirm serviceability.

2. Trusted International Logistics Partners

To ensure safe and timely delivery, we partner with reputed global carriers such as DHL Express, FedEx, UPS, Aramex, and India Post EMS.
The courier for your shipment is selected automatically based on speed, reliability, and destination.

All international shipments include tracking numbers, allowing you to monitor your parcel’s journey in real time.

3. Order Processing & Handling Time

  • Orders are processed and dispatched within 2–4 business days after payment confirmation.

  • Orders placed on weekends or national holidays will be processed on the next working day.

  • You’ll receive an email and/or SMS with tracking details once your parcel is shipped.

4. Estimated Delivery Timelines

  • Asia / Middle East: 5–10 business days

  • Europe: 7–12 business days

  • North America: 10–15 business days

  • Australia & New Zealand: 10–14 business days

  • Rest of the World: 12–20 business days

Note: These are average transit estimates and can vary depending on customs clearance, destination city, and courier network conditions.

5. International Shipping Charges

  • Shipping rates are calculated at checkout based on weight, destination country, and courier service chosen.

  • In some regions, free international shipping may be available above a certain order value (displayed at checkout).

  • You’ll see the final shipping cost before confirming your purchase — there are no hidden fees.

6. Customs Duties, Taxes & Import Regulations

  • All international orders are shipped on a DDU (Delivery Duties Unpaid) basis unless specified otherwise.

  • This means customs duties, import taxes, VAT, and any local fees applicable in the destination country are the responsibility of the receiver.

  • These charges are determined by your country’s customs department and are beyond our control.

  • We will provide a commercial invoice and packing list with accurate product values and HS codes to facilitate smooth customs clearance.

  • Please ensure you provide correct KYC documents (such as passport, ID, or tax number) if requested by customs authorities.

  • Refusal to pay import duties may result in the parcel being returned or destroyed — in such cases, refunds will be processed as per our international return policy, excluding shipping and handling fees.

7. Tracking & Updates

All international orders come with end-to-end tracking.
You can track your parcel using:

  • The courier’s official tracking portal (DHL, FedEx, etc.)

  • The “Track Order” section on our website using your order number

Regular email and SMS updates will also be sent throughout the shipping process.

8. Packaging & Safety

Every Zancova order is packed using tamper-proof and export-grade materials to ensure safe transit during long international journeys.
Fragile or high-value items receive extra protection and may require signature confirmation upon delivery.

9. Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to:

  • Customs clearance procedures

  • Local holidays or strikes

  • Extreme weather or natural disasters

  • Global shipping disruptions (pandemic, geo-political restrictions, etc.)

In such cases, our support team will stay in contact and assist you with updates until delivery.

10. Cancellations, Returns & Refunds for International Orders

  • Orders can be cancelled before dispatch by contacting zancova.biz@gmail.com

  • Once shipped, cancellations are not possible.

  • If the parcel is refused or returned due to unpaid duties or an incorrect address, shipping and customs fees are non-refundable.

  • Returns for defective or damaged products are accepted as per our International Returns Policy, subject to verification.

 

The following are the delivery rates available with estimated delivery time:

INTERNATIONAL RATE LIST (Indian Rupees)                      
As per zone-list attached                      
SAMPLE Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H Zone I Zone J Zone K
Ist 500 gm 856 794 964 897 843 951 951 1000 1100 1100 1200
Addl.500 gm 346 277 300 303 300 289 316 400 500 500 284
6Kg & above 550 533 462 608 500 494 538 581 684 670 597
11Kg & above 460 377 442 423 400 419 423 468 598 650 481
16Kg & above 426 364 400 416 400 419 423 442 579 598 354
21Kg & above 407 351 442 143 371 393 416 494 572 598 434
26Kg & above 400 345 436 407 358 393 416 494 559 598 426
31Kg & above 393 332 436 403 351 360 416 494 546 598 413
41Kg & above 386 397 436 400 345 360 390 488 533 598 407
51Kg & above 373 390 436 397 358 332 390 514 533 598 400
61Kg & above 373 384 429 384 358 332 384 488 514 598 400
71Kg & above 241 384 462 350 546 312 442 306 400 845 371
100Kg & above 234 377 455 300 533 303 436 299 371 732 364
300Kg & above 228 377 455 286 520 293 429 293 358 806 364

INTERNATIONAL ZONE LIST            
Zone            
Zone A UAE          
Zone B Bangladesh Bhutan Nepal Pakistan Sri lanka Maldives
Zone C Egypt
Saudi Arabia		 Iraq
Singapore		 Jordan
Syria		 Lebanon
Thailand		 Palestine Authority
Yemen		 Philippines
Singapore
Zone E Brunei
Malaysia		 Cambodia
Mangolia		 East Timor
South Korea		 Indonesia
Taiwan		 Laos
Vietnam		 Macau
Zone F Belgium
Italy
Switzerland		 Denmark
Liechtenstein
UK		 France
Luxembourg
Vatican city		 Germany
Netherland		 Faeroe Islands
San Marino		 Greenland
Spain
Zone I Andorra
Finland
Israel
Portugal		 Australia
Gibraltar
Malta
Puerto Rico		 Austria
Greece
Monaco
Romania		 Bulgaria
Hungary
Norway
Sweden		 Czech republic
Iceland
New zealand
Turkey		 Cyprus
Ireland
Poland
Zone J Afghanistan Antigua
Barbados
Bolivia
Burundi
Colombia
Djibouti
Estonia
Gambia
Guam
Honduras
Latvia
Madagasagar
Mauritius
Namibia
Palau
Reunion island
Senegal
St. eustatius
Swaziland
Turks & Caicos
Venezuela		 Albania Argentina
Barbuda
Bonaire
Cameroon
Congo
Dominica
Ethiopia
Georgia
Guatemala
Ivory coast
Lesotho
Malawi
Micronesia
New Caledonia
Panama
Rwanda
Seychelles
St. Lucia
Tanzania
Uganda
Zambia		 Algeria
Armenia
Belarus
Botswana
Cape verde
Cook island
Ecuador
Fiji
Ghana
Guinea
Jamaica
Liberia
Mali
Moldova
Nicaragua
Paraguay
Saba
Slovenia
St. Martin
Togo
Ukraine
Zimbabwe		 Angola
Aruba
Belize
Brazil
Chad
Costa rica
El salvador
French guinea
Grenada
Guyana
Kazakhstan
Libya
Martinique
Montserrat
Niger
Peru
Saipan
South africa
St. Vincent
Tonga
Uruguay
Wallis & Futuna		 American samoa
Azerbaijan
Benin
Bosnia-herzegovina
Cayman islands
Croatia
Dem rep of congo
Dominican republic
Equatorial guinea
French polynesia
Kyrgyzstan
Lithuania
Marshall islands
Mozambique
Netherlands antilles
Papua new guinea
Serbia & Montenegro
Slovak republic
St. Kitts & Nevis
Trinidad & Tobaco
Virgin Islands (GB)
Virgin Islands (US)		 Anguilla
Bahamas
Bermuda
Burkina faso
Chile
Curacao
Eritrea
Gabon
Guadeloupe
Haiti
Kenya
Macedonia
Mauritania
Morocco
Nigeria
Russia
Samoa
St. Barthelemy
Suriname
Tunisia
Vanuatu
Uzbekistan
Zone K Bahrain Kuwait Oman Qatar    

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, JCB, Discover and PayPal payments.

CURRENCY CONVERSIONS

All prices listed on our site are in Indian Rupees and in US dollar, and charged. Your credit card company determines the exact exchange rate that you will be charged.For your information, exchange rates of all foreign currencies displayed on our site are obtained from www.xe.com.

 Customer Support

For any queries related to international shipping, customs documentation, or delivery status, you can reach our team at:

  • Email: zancova.biz@gmail.com

  • Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Last updated on: October 2025
Zancova.biz – Delivering Happiness Worldwide.