Terms & Conditions

Terms & Conditions

Welcome to Zancova.biz!
By using our website, you agree to the terms and conditions set out below. Please read them carefully before making a purchase. These terms form a legally binding agreement between you (“the customer”, “user”, “you”) and Zancova.biz (“the company”, “we”, “us”, “our”).

If you do not agree with these Terms & Conditions, please refrain from using our website or placing an order.

1. General Information

  • Zancova.biz is an online e-commerce platform operated by Zancova (registered business entity based in India).

  • We specialize in quality lifestyle and fashion products, available for shipping across India and select international destinations.

  • We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. The updated version will be posted on this page with the “Last Updated” date.

2. Eligibility

  • You must be 18 years or older to purchase from our website.

  • By placing an order, you confirm that all details you provide are accurate and complete.

  • If you are under 18, you may use the site only under the supervision of a parent or legal guardian.

3. Product Information

  • We make every effort to display product details, descriptions, colors, and prices accurately. However, there may be minor variations due to lighting, photography, or device display settings.

  • All product dimensions, materials, and weights are approximate unless specified otherwise.

  • Prices, offers, and product availability are subject to change without notice.

4. Order Placement & Acceptance

  • Orders placed through Zancova.biz are considered as an offer to purchase.

  • We reserve the right to accept or reject any order at our discretion.

  • Order confirmation is sent via email/SMS once payment is successfully processed.

  • In case a product is out of stock or discontinued, we may offer an alternative or a full refund.

5. Pricing & Payments

  • All prices listed are in Indian Rupees (INR) by default unless otherwise stated.

  • For international orders, currency conversions are handled by your payment provider.

  • We accept multiple payment methods including Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) (where available).

  • Payments made online are processed securely through trusted third-party gateways.

  • Zancova.biz does not store or have access to your full payment details (card numbers, CVV, etc.).

6. Shipping & Delivery

  • We offer PAN-India and International Shipping via trusted courier partners.

  • Delivery timelines depend on your location, product type, and courier service.

  • For detailed information, please refer to our Shipping Policy.

  • Zancova.biz is not responsible for delays caused by courier issues, customs clearance, or events beyond our control.

7. Returns, Replacements & Refunds

  • We offer hassle-free returns and exchanges in accordance with our Returns & Refunds Policy.

  • Products must be returned in their original condition — unused, with all tags, packaging, and proof of purchase.

  • Refunds are processed after quality inspection and credited within 7–10 working days.

  • Certain items such as personal care, intimate wear, or customized products are non-returnable for hygiene or production reasons.

8. Cancellations

  • Orders can be cancelled before dispatch by contacting our support team.

  • Once dispatched, cancellations are not possible.

  • Zancova.biz reserves the right to cancel an order due to stock unavailability, pricing errors, or suspicious transactions.

9. International Orders

  • For international customers, shipping is done via DHL, FedEx, UPS, Aramex, or other recognized carriers.

  • Customs duties, import taxes, and clearance charges are the responsibility of the receiver.

  • For complete details, refer to our International Shipping Policy.

10. Intellectual Property

  • All website content including text, images, designs, graphics, logos, and trademarks are the exclusive property of Zancova.biz or its partners.

  • Unauthorized copying, distribution, or use of this content is prohibited and may result in legal action.

11. Privacy & Data Protection

  • We value your privacy. All customer data is collected and used in accordance with our Privacy Policy.

  • Your personal and payment information is protected through secure SSL encryption and never shared without consent.

12. User Responsibilities

By using our website, you agree not to:

  • Violate any applicable local or international law.

  • Interfere with or disrupt website operations or servers.

  • Upload harmful code, malware, or engage in fraudulent activity.

  • Misuse reviews, feedback, or customer communication features.

13. Limitation of Liability

  • Zancova.biz is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Our liability, under any circumstance, is limited to the amount paid for the product(s) purchased.

14. Force Majeure

We shall not be held liable for delays or failure in performance caused by events beyond our control, including natural disasters, war, strikes, pandemics, or government restrictions.

15. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu or the nearest applicable jurisdiction.

16. Contact Information

For any questions, clarifications, or complaints regarding these Terms & Conditions, please contact:

  • Email: zancova.biz@gmail.com

  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Last updated on: October 2025
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