Privacy Policy

Privacy Policy

At Zancova.biz, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.
By accessing or using Zancova.biz, you agree to the practices described below.

Last updated on: October 2025

1. Information We Collect

We collect only the data necessary to process your orders, improve user experience, and provide better service.

a) Personal Information
When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile number

  • Payment details (processed securely via payment gateways)

  • Account login information (if you register an account)

b) Non-Personal / Technical Information
When you browse our website, we may automatically collect:

  • Browser type, operating system, and device information

  • IP address and approximate location

  • Pages visited and time spent on site

  • Cookies and similar tracking data (see “Cookies” section below)

2. How We Use Your Information

We use your information responsibly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Communicating updates about your purchase, delivery, or account

  • Sending important service notifications or transactional messages

  • Providing customer support and responding to inquiries

  • Personalizing user experience and product recommendations

  • Improving our website, products, and services

  • Preventing fraud, unauthorized transactions, and policy violations

  • Complying with applicable legal or regulatory requirements

We do not sell, rent, or trade your personal data with any third parties.

3. Data Sharing & Third-Party Services

To operate effectively, we may share limited information with trusted partners who assist us in serving you — under strict confidentiality agreements.

These may include:

  • Payment gateways (Razorpay, PayU, Stripe, PayPal, etc.) for secure payment processing

  • Courier & logistics partners (Delhivery, Blue Dart, DTDC, DHL, etc.) for order delivery

  • Email/SMS service providers for order notifications and support communication

  • Analytics and marketing tools (Google Analytics, Facebook Pixel, etc.) to enhance website performance

All such partners are required to comply with privacy and data protection standards equivalent to our own.

4. Data Retention

  • We retain your personal information only for as long as necessary to fulfill the purpose it was collected for — typically up to 7 years for accounting, taxation, and regulatory purposes.

  • Non-personal and anonymized data may be retained longer for analytics and performance improvement.

  • You may request deletion of your data (see “Your Rights” section below).

5. Cookies & Tracking Technologies

Zancova.biz uses cookies and similar technologies to enhance user experience and analyze website traffic.

Types of cookies we use:

  • Essential cookies: Required for site operation (e.g., shopping cart, login).

  • Performance cookies: Help us understand how visitors interact with our website.

  • Functional cookies: Remember your preferences such as currency, region, or language.

  • Marketing cookies: Used for remarketing or ad personalization (Google Ads, Meta, etc.).

You can manage or disable cookies through your browser settings. However, some parts of the site may not function properly if you disable essential cookies.

6. Data Security

Your security is our top priority.

  • All pages on Zancova.biz use SSL encryption (HTTPS) to secure communication.

  • Payments are processed through PCI-DSS compliant gateways, and we never store your full card or UPI details.

  • Access to your data is restricted to authorized personnel only.

  • We use firewalls, anti-malware protection, and periodic audits to maintain a secure environment.

However, please note that no electronic transmission over the Internet is 100% secure. You agree to use the website at your own discretion and risk.

7. Your Rights

In accordance with the DPDP Act (India) and GDPR (EU), you have the following rights:

  • Right to Access: Request a copy of your personal data held by us.

  • Right to Correction: Update or correct inaccurate information.

  • Right to Deletion: Request deletion of your account or data, where legally permissible.

  • Right to Withdraw Consent: Opt-out of marketing communications or data processing.

  • Right to Data Portability: Request export of your personal data (where applicable).

To exercise these rights, please email us at zancova.biz@gmail.com. We will respond within 7–10 business days.

8. Marketing & Communication Preferences

  • By registering or placing an order, you consent to receive transactional updates via email or SMS.

  • You may also choose to receive promotional messages, offers, and newsletters — but can unsubscribe at any time using the “Unsubscribe” link or by contacting us directly.

We will never spam or share your contact information with third-party advertisers.

9. Links to Other Websites

Our website may contain links to external websites or partner pages.
Please note that we are not responsible for the privacy practices, content, or policies of such third-party sites.
We recommend reviewing their privacy policies separately before providing any personal information.

10. Children’s Privacy

Zancova.biz does not knowingly collect data from individuals under the age of 18 years.
If we become aware that a child’s data has been submitted, it will be deleted immediately.
Parents or guardians who believe their child has provided personal data can contact us for assistance.

11. International Users

If you are accessing Zancova.biz from outside India, please note that your data may be transferred to and processed in India or other jurisdictions where our partners operate.
By using our website, you consent to such transfer and processing in accordance with this Privacy Policy.

12. Policy Updates

We may update or modify this Privacy Policy from time to time to reflect new features, regulations, or business practices.
The “Last Updated” date at the top of this page indicates the latest revision.
We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please reach out to us:

  • Email: zancova.biz@gmail.com

  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

  • Address: Zancova, [Insert Registered Office Address], India

Zancova.biz – Your Privacy, Our Promise.
We are committed to keeping your trust through transparency, accountability, and secure technology.