Order & Products
No, you can check out as a guest. However, creating an account allows you to view past orders, track shipments, and get special offers.
Yes! Every product sold on Zancova.biz is 100% authentic and sourced directly from verified manufacturers or authorized distributors.
Changes are only possible before dispatch. Once your order is shipped, modification or addition of items isn’t possible.
You can place your order directly through our website by selecting your preferred items, adding them to your cart, and completing checkout with your details and payment method.
Please contact us within 48 hours of delivery with photos of the damaged or incorrect item. We’ll arrange a free replacement or full refund as per our Refund Policy.
Payments
We accept all major Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) within India.
For international orders, we accept PayPal only.
Absolutely. All payments are processed through SSL-encrypted, PCI-DSS-compliant gateways like Razorpay, PayU, Cashfree etc.
We never store your card or payment details.
Yes, COD is available for selected pin codes in India with a small handling fee (₹60–₹80).
Don’t worry — in most cases, your bank automatically reverses the amount within 3–7 business days.
If it doesn’t reflect, contact zancova.biz@gmail.com with your transaction ID.
Shipping & Delivery
Yes! Zancova.biz ships across all serviceable pin codes in India through trusted partners like Delhivery, Blue Dart, DTDC,Indian Postal and XpressBees.
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Metro cities: 2–5 business days
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Tier-2 & Tier-3 cities: 3–7 business days
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Remote/rural areas: 5–10 business days
You’ll receive tracking details as soon as your order is dispatched.
Yes, we ship to major countries across North America, Europe, the Middle East, Asia-Pacific, and Australia.
For details, refer to our International Shipping Policy.
You can track your shipment via:
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The “Track Order” page on our website
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Courier partner’s official tracking link (sent by email)
Our courier partners make up to three attempts. If delivery fails, the parcel may return to us.
We can re-ship it upon request (extra charges may apply).
Returns, Replacements & Refunds
You can return eligible products within 7 days of delivery, provided they are unused, unwashed, and in original packaging.
Some items like personal care or customized products are non-returnable.
Email us at zancova.biz@gmail.com with your order number, reason for return, and photos if applicable.
Our team will guide you through the pickup and verification process.
Once we receive and inspect the returned product, refunds are processed within:
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5–7 business days for prepaid orders
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7–10 business days for COD (via bank transfer or UPI)
Yes, full refunds are issued for defective, damaged, or wrong items.
For customer-initiated returns, applicable shipping or COD charges may be deducted.
International Orders
For international deliveries, customs duties, VAT, and local import taxes (if applicable) are payable by the receiver at destination.
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Asia/Middle East: 5–10 days
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Europe: 7–12 days
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North America: 10–15 days
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Australia/New Zealand: 10–14 days
Kindly note these timeline given are approximate can increase time limit due to other issues.
Returns for international orders are only accepted if the item arrives damaged or incorrect.
In other cases, refunds exclude shipping and customs costs.
Accounts & Privacy
Yes. We comply with the Digital Personal Data Protection (DPDP) Act 2023 and GDPR.
Your information is used only for order processing and never sold or shared with unauthorized parties.
Login to your My Account section and update your saved details anytime.
Kindly note these timeline given are approximate can increase time limit due to other issues.
Every promotional email includes an “Unsubscribe” link.
You can also email us at zancova.biz@gmail.com with the subject “Unsubscribe”.